IT Services and Consulting

IT Services and Consulting

• Application Development
  We take a holistic approach to the management of your entire application development lifecycle, ensuring it occurs consistently, improves business productivity and delivers an output of the highest quality. In addition we have experience in developing applications that may be subject to regulatory audit or review. We can provide a common framework which improves predictability, control and effectiveness of your investment.
• Business Intelligence and Analytics Reporting
  We can design, implement and maintain decision support systems that gather, present and analyse data for any organisation. Our services include business intelligence solution design (Cognos & SAP environments), report development and publishing, user administration and access as well as database analysis and mining. We can also review your existing business intelligence or reporting solution and make recommendations for report remediation and improvement. Our business intelligence services will enable a more consistent, data–based decision making process and eliminate any guess work. Our solutions provide the ability to easily access and share information in a secure, managed environment with internal or external stakeholders.
• Portal / Content Management, Online Strategy & Solutions
  Determining the best portal and content management solution can be a challenge. GDM can partner with you to determine the best solution to meet your needs. Whether it is an enterprise wide solution, internal intranet, partner portal or something to support a particular marketing or customer program we can help define and establish channels and capabilities that enable your portal and online operations. In addition, we can assist and manage the creation of online content and other e-assets.
• CRM System Design, Implementation & Management
  Our experienced and specialist CRM consultants can assist with your entire CRM operation, system and support needs. Having deployed CRM solutions for many organisations globally, our team can help you with CRM strategy and the tool sets (whether externally or internally hosted) to realise your customer relationship goals.
• Contact Centre, Disaster Recovery Centre & Call Centre Implementation
  Complete setup, relocation and expansion of local or offshore contact and call centres. We can look after all communications, technology, people and process.
• Vendor Management
  Managing a third party to develop, test and implement a new system can not only be time consuming but also risky. Whether your development team is based locally or off-shore we can manage them for you. Our service includes; program office updates, budget management, testing and remediation as well as deployment and post implementation reviews.
• System Integration
  We can plan and implement organisational systems whilst ensuring a high level of availability and security. Working with key business stakeholders, our team will help define strategies and then integrate systems and data, to ensure data consistency and integrity.